I, personally, like to do interviews.  In fact, I’d rather do an interview than a tele-class.  It’s more fun for me because I have someone there probing me throughout.  I like being made to think on my feet.  I’m guessing it comes from my acting days when I had to be on my toes every performance because you never know would happen…especially if I was performing with a group that liked to do onstage pranks (don’t get me started!).

Anyway, through twitter I’ve been following Michele Price @properitygal for a couple years I think.  I’ve always liked what she posted and we’ve had a couple small convos which I appreciated.  So, when she asked if I would be a guest on her Women In Business Radio show, I was all for it!

Last Monday we had a very frank discussion about my road becoming the Trust Marketing Expert and what that means.  My favorite part was we didn’t have a script!  Yes, I know as an actor I should love having scripts.  However, in this world of business I much prefer to be myself and not “act” a part.  So, I MUCH prefer to be offscript and candid.

Michele made it easy.  She asked some great questions that got me thinking on the spot.  She got some great off the cuff answers from me that I would’ve never thought to give had she not caught me off guard.  Truly, it was a fun interview and we had a good time doing it.  So, if you’d like to tune in listen to the interview by clicking here.

Leave your comments below about the show after you listen.

I was reading a sales page marketing a coach’s group program the other day.  As I was reading the page I was intrigued by the copy.  It was personable and seemed to have it’s own unique flavor.  As a marketer, I know this comes from the coach having written his own copy.  So, I kept on reading (as I often do with coach pages…it’s my business to read them).  The weird part was, I WANTED to keep on reading.  Usually, I just kind of ho hum through coach pages and barely remember what I read.  I usually just look for marketing components to see if they are being used.

What I found fascinating about this particular page is that it had the typical components, but it didn’t SOUND like a typical sales page.  There were little comments that literally made me chuckle out loud.  There were statements that made me really look at whether he was talking to me or not.  There was an upbeat tone about it even though the coach was very clear and niched when it came to who he wanted to work with.

By the time I got to the bottom of the page, I really wanted to take advantage of the offer.  Unfortunately, the event he was marketing was dated 2004.  So, I couldn’t actually sign up (although all the pay buttons were still there, so I could have).

Do you hear that?  It’s sound of the trust bucket dumping upside down.  The entire page had my attention and I have to agree that comedy disarms.  The comedy in it is what completely disarmed me and allowed the trust to flow into my trust bucket.  Then came the date of the event and all of that was lost.  My major skepticism returned and I immediately thought….Is this guy even in business still?  I’m out!

So the moral of the story is…

1)  If you have the inkling to include comedy in your sales copy, then by all means do.  It DOES disarm even the worst of skeptics.  Don’t overdo it or TRY to create comedy.  Only use it if it’s naturally there…or you’ll dump everyones trust buckets.

2)  Take down your old sales pages when you are done, so no one accidently stumbles on them.  FYI - If you use WordPress you can set the old pages to “no follow”, “no archive”, “no index”, then search engines won’t be looking for it so people won’t stumble on it.

Have you found comedy disarms you?  Have you used your own sense of humor on a sales page?  What did you learn?  Leave a comment.  I want to hear from you.

First of all, let me clarify.  I’m talking about high-pressure marketing here.  You’ve seen many marketing gurus do this and you’ve probably even been told to do it yourself.  It’s when you require people to think fast and sign up right away or miss out.

It’s becoming more common place for coaches to push too hard in their marketing.  Speakers are also getting way too pushy in this area. “Sign up at the back of the room today or miss out.”  I know you’ve attended events where you’ve heard that.

If you give inexpensive or free sessions to attract clients, I’ll bet you’ve been told to get the client to commit to coaching right then and there.  You may even have a special reduced price if they say “yes” right that minute at the end of the call.

I recently read an article in the Dayton Daily News by John North (President and CEO of the Better Business Bureau).  The article was titled Be a smarter consumer to fight identity theft and save money.  In the article, John warns consumers of what to look for so they don’t give their money to an illegitimate company.  As I read down the list of tips, one in particular, caught my eye.

Avoid high-pressure or scare tactics to get you to buy something, make donations or invest immediately. Reputable organizations will give you time to make decisions.

I read that statement and thought about the industry of coaching immediately.  Not every coach is buying into the whole, immediate commitment thing.  It seems like there are more and more every day though.  I just want to point out how it may look.  If the BBB is saying reputable organizations will give you time, then don’t you want to look like a reputable organization?

Do coaches need to pressure clients into immediate financial commitment in order for their clients to be committed to the process?

It’s my opinion that they will be more committed to the process if they’ve had time to decide that you are the right coach for them.

So, I submit to the coaching industry.  If the industry wants to be looked at as reputable, then we need to institute reputable marketing tactics.  High-pressure is not one of those tactics.

Coaches, speak out.  Leave your thoughts in the comments.

I recently read an article on the Huffington Post website about what people will pay for online.  It’s based on a survey of adult internet users.  There are some interesting results I’d like to point out that will help coaches determine what will be most profitable this year when it comes to online content.

1)  People are paying for media, but reading materials fall short.  When it comes to “newspaper, magazine or journal articles…18 percent” of  people are willing to pay for access.  One can surmise that informational articles are going to be in that category or even less.  It’s time that coaches realize, charging for information is not something people are going to flock to.  It’s not something to be left out of a marketing plan, but it’s also not something to rely on for a large portion of your income.  It’s important to think about any plans of a membership site that is written content driven.  It’s a huge investment of time, energy and money to get it off the ground and promote it.  You’re going to have to promote really hard if only 18 percent of internet users are going to be interested.  Weigh this with the investment.  It may not make much sense.

2)  “The typical user spent about $10 a month.  However, there are some extremely high-end users…who have paid for content [at] about $47 a month.”  So, if you are going to sell content online, this is what people are willing to pay.  Most people who fall into the category of a coach’s ideal client will be high-end users.  Coaching offers a very personal service.  If people are willing to invest in themselves, they are usually willing to drop more than $10 a month.  Given coaches usually charge hundreds of dollars a month for one-on-one coaching, $47 is not a lot to ask for information that will get someone started.  If you are going to charge for content, make it life-changing content.  You’ll increase your income and you’ll get more subscribers.    You’ll also create lifelong clients who will trust you to follow through on your promises.

If you are thinking about adding more paid content to your marketing plan this year, I highly recommend you weigh out the percentage of people on the internet who are willing to pay for it and how much they are willing to pay.  Invest wisely and don’t count on this being the ultimate “get rich quick” idea.

How do you think this information applies to the coaching industry?  How will it influence your marketing plans?

How many times have you heard someone say you need a squeeze page for your freebie or newsletter?  Have you heard that a squeeze page gets results and will increase your registrations?  Me too.  I’m getting tired of people promoting the squeeze page without giving any sort of definition as to what a “squeeze” page really is and some guidelines as to how to make them effective.  So, I’m putting them out there myself and including the trust-building techniques that I know to be most effective here.   Yes, I’m aware that many marketing gurus will disagree with it too.  If squeeze pages are effective, imagine how much more effective they’ll be once you add in some trust-building elements!

First, I want to share a story.  If you have internet savvy clients who see squeeze pages frequently, then read carefully…they’re likely to react the same way I do.

I was walking along on my internet journey one day and was spending some time in one of my favorite online spaces; Facebook.  I was catching up with some friends and one of those ads in the right-hand column caught my eye.  Now, I’m not typically a sucker for such tactics, I know what those ads are and I know they all want me to buy something.  However, I found the title and topic concept interesting so I couldn’t resist.  It was the ONE this month that tickled my fancy.  I was actually fascinated enough clicked through to see what was on the other side.  When I got to the page, there was the same title I saw in the Ad, with the same logo…great!  Consistency.  Love it!  The only other thing on the page was a subscription form and a note asking me to register.  Um, what exactly am I registering for?  All I had was a concept.  No clue what they were offering.  Usually those ads come from someone I know, but there was nothing identifying WHO was offering this subscription either.  My spam alarm was going off like crazy!!  No thanks!  Click!  I was outta there in less than 15 seconds.  Not good for their stats.

Would your spam alarm have gone off on a page with a logo you’d never seen before and a subscription form asking you to register with NO other information?  I’m guessing you’re savvy enough to click away too.  Hmm…I wonder how many others did just that.

Okay, okay, so I’m skeptical and don’t freely give away my e-mail address just to find out what’s behind the squeeze page.  Okay, not everyone is as skeptical as I am.   Maybe they aren’t skeptical enough to click away, but I’m betting they have a little inkling that something feels fishy.  I’ll bet that little feeling is in their brains while they decide whether to move forward with the person offering this new concept.  I’ll also bet that little nagging feeling will keep them from purchasing anything or (at the bare minimum) will hold them off a lot longer than it would if they hadn’t experienced that squeeze page.

In this day and age of internet marketing, potential clients are getting smarter.  Many have actually heard about squeeze pages or have seen them a hundred times.  You can’t just throw up a page and ask people to provide their name and e-mail anymore.  People are wise.  They already get enough things in their inbox they don’t want.  So, why should they give their address out to anyone else?

5 Simple ways to avoid looking like a spammer!

As a coach, it’s important that you build trust right away from the very first contact.  Breeding an air of trust (vs. a concern of spam) will grow your business.  So, here are some tips to keep you  on the right track when creating a squeeze page.

1. Put a link back to your main website SOMEWHERE on the page.  Even if it’s just tiny little letters linked at the bottom of the page.  Make sure it opens in a new window when they click through.  This will give them the option to learn more about you before they register.
2. Use similar branding. Even if you have a whole new brand for this particular venture, create branding that matches your main brand.  Use the same colors and/or graphics but change the text.  Use the same font and font colors on your squeeze page as you do on your main website.  If you have a branded form that you use regularly on your website, use a form that looks similar.
3. Add SOME text to the page. At least give them a reason to register, besides finding out what’s on the other side.  Give them at least one way their lives will be different if they register.  Or give them a few benefits to explain why they should give you their name and e-mail address.  At a bare minimum tell them what they are signing up for.  Is it a report?  A tele-seminar?  A list to get more information?  Why should they give you their address when they have way to many people they’ve already given it out to?This is a squeeze page, so you can be short.  The very definition of a squeeze page is short.  It’s not the sales page…it’s the teaser.  So tease, but do it with invitation and information.
4. Add your picture. If you are coach, a picture says 1000 words.  If you are a known coach, put your name with it.  By all means, this is an easy way to get people to be willing to give you their name and e-mail address.  If they already know you, then it’s an easy decision.  If you look friendly, it’s an easy decision as well.  Make it easy on them, show them who they get to know by providing their information.
5. Provide a disclaimer. No matter where your form is…if this is true…add a little sentence at the bottom that assures your subscribers you will not share or sell their information without their explicit permission.  This is HUGE!  Especially since people keep getting subscribed to lists automatically these days.  Assuring them that they will only be subscribed to your information is a great way to ease their fears.

Follow these simple rules and you will immediately instill trust in your subscribers and potential clients.  This will speed up their purchase process and get people more interested in what you have to offer.  As I find myself saying more and more…It’s simple.  You just have to know where to look.  So now you know where to look on your squeeze pages.

What are your thoughts on the art of creating a squeeze page?  Do you or will you be using these concepts?

Kristen Beireis, Trust Marketing Expert